FAQ On Cashless Catering and ParentPay
What is a Cashless System?

Cashless is a way of administering payment for food without the need for physical money. It allows the Academy to be better able to provide our students with a faster, more efficient and more appealing meal service.

What is Biometric?

Biometric is a method of identifying an individual person. We will be using an algorithm based scan, which reads between 50 amp; 130 points on the finger/thumb. It is not a fingerprint and is of use only in the Academy's system.

How does a Biometric System work?

The information of a student or staff member, who has been biometrically registered, is stored on a secure Biometric Controller within the Academy, which only our provider, Nationwide Retail Systems Ltd, can access. Once an account is credited the student or staff member places their finger/thumb on the terminal, which looks up their account details and allows them to purchase items using this method of identification.

How does my child register on the Biometric System?
Registration days will take place leading up to the 'live' day of the Cashless System. At this time registration terminals will be placed in the Academy. Your child will attend at a requested time and they will be required to place their finger/thumb on a Biometric sensor twice to obtain a matching template, which only takes a few seconds. If you have chosen to opt out of this procedure, your child will be given a 4 digit PIN Code.
What methods of payment can be used to credit an account?

Any amount can be credited to an account by way of any of the following methods. Once an account has been credited the monies cannot be withdrawn and must be spent on the school meal/break services. Cash at the Revaluation Machines – Revaluation machines will be sited at different locations within the Academy. These can be used to top up accounts by the user placing their finger/thumb on the sensor or by entering their 4 digit PIN Code followed by inserting the accepted tender below: 20, 10, 5 notes 2, 1, 50p, 20p, 10p, 5p coins (Please note – copper coins are not accepted) Cheques – Cheque payments can be accepted via the Cashless Catering System. Cheques should be made out to The Hastings Academy and have written on the back of the cheque Pupil Name Form Name. All cheques must be handed to Student Services and must be received by 9.00 am prior to that day's commencement of service. Cheques received after this time may not be credited to the relevant account until the following day. On-Line Payments – We are introducing on-line payments through ParentPay, a system that is already in use in many local schools. Please see the ParentPay FAQs below. PayPoint – If required, you can be issued with a PayPoint card, which can be used to top up your child's account at your local PayPoint stores. Payments via PayPoint will take up to 48 hours to be credited to the appropriate account. You can find your local stores by visiting: http://www.paypoint.co.uk/locator.aspx The closest PayPoint stores to The Hastings Academy are; Grove Supermarket, 37 Grove Road, TN35 4JS Co-Op Ore, 4-6 Fairlight Road, TN35 5EA Dhruva News, 492 Old London Road, TN35 5BL MRH Ridge, 54 The Ridge, TN34 2AA Best One, 480 Old London Road, TN35 5BG

How can I check the credit on an account?

This can be done by the account holder placing their finger/thumb on to the revaluation machine or by entering a 4 digit PIN Code. The current balance will then be displayed. Alternatively, this can be accessed via the ParentPay website.

Can I change the daily 'Spend Limit'?

Yes – The daily 'Spend Limit' has a default of 5 but this may be changed by written request.

What happens if my child's account is not in credit?

A 'lend' can be processed at the till, which will then allow a meal to be taken. An automatic overdraft can be set up, which will allow the user to go into debit at the cost of 1 meal.

How do 'free meal' entitlements work?

All free meal entitlements will be entered on to the system prior to the 'live' day. The Cashless Catering System will, on a daily basis, automatically allocate the appropriate accounts with the free meal amounts. Pupils with Free Meal Entitlements remain anonymous at all times as all account types are accessed in the exact same manner regardless as to whether paid for or not.

Can anyone else use my child's account?

No – due to the extensive security on Biometric templates no-one will be able to access your child's account. As a secondary precaution a photo image of the user is displayed to the till operator. If your child is using a 4 digit PIN Code, which someone obtains and attempts to use, the photograph shown on the till will alert the operator.

My child has an allergy, how will this be monitored?

All allergy records registered with the Academy will be entered on to the Cashless System. When a pupil attempts to purchase an item which has ingredients to which they are allergic, the system will alert the operator and prevent them from selling the chosen item.

Can I dictate my child's dietary requirements?

The system will allow you to register any items that your child is not allowed due to dietary needs or religious beliefs. Any such items must be confirmed in writing by the parent/carer.

Can I see what choices my child has made?

Yes – The Cashless Catering System allows numerous reporting facilities, which will be integrated into the Academy's Learning Platform, Frog.

ParentPay FAQ
When can I log in to my account?

Once you have received your activation letter from the Academy with your activation login details you'll be able to activate your account and start making payments.

Which cards can I use?

ParentPay accepts MasterCard and Visa credit cards, and Maestro, Switch, Delta, Electron, Solo and Visa debit cards.

Is it safe to make payments on the internet?

Yes - ParentPay uses leading technology to process your card transactions securely. All communication with the bank is encrypted and neither ParentPay nor the Academy have access to your card details.

How can I check that it's secure?

Standard website addresses begin with http; the address for a secure site will always begin with https. You will also see a padlock at the bottom/top right of the screen on our login page and after you have logged into your account; never enter your card details or personal data on any web page whose address does not start https.

What about our personal information?

ParentPay holds a very limited amount of information about you and your child solely for the purpose of administering your account; however ParentPay does not use your personal information other than for supporting the Academy. We do not share or give information to any other organisations. We operate under strict guidelines set out by the Data Protection Act 1998. ParentPay will NEVER contact you by phone, email or mail and ask you to divulge confidential information like passwords or card numbers. If you are ever contacted by someone claiming to be from ParentPay, please contact us immediately on 0845 257 5540.